1300 758 922
It’s ok to speak up
We welcome all feedback and take
complaints seriously
Your comfort is important to us, so please, speak up if something’s not right. If you’d like to raise a concern or offer feedback, we’re great listeners and pride ourselves on our response times. Simply CALL, EMAIL or use our FEEDBACK & COMPLAINT FORM and we’ll get back to you.
WHAT HAPPENS NEXT?
If you raise a concern we contact you within 24 hours.
If you’re not happy with the outcome of your complaint, simply let us know and we’ll escalate the feedback or complaint to our senior management team to investigate further.
REMEMBER
If you prefer to make an anonymous complaint, you can still use the FEEDBACK & COMPLAINT FORM. Or, if you wish to pursue your concern with an external agency, simply contact the NDIS COMMISSION.
Report an incident
Media Enquiries
For interviews, quotes or other media requests, please email us at info@ello.care
If you are deaf or have a hearing or speech impairment call us using the National Relay Service.
Contact Us
1300 758 922
